Privacy Policy for Aurora Geysers

Aurora Geysers ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our online platform and interact with our services. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our services, including guided tours to volcanic and geothermal sites, adventure travel packages, eco-tourism experiences, educational workshops, bespoke travel planning, accommodation booking, and transportation services.

Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when making a booking, inquiry, or registering for our services. Examples include your name, address, email address, phone number, date of birth, passport details (for international travel), emergency contact information, and payment details.
• Health Information: For certain adventure travel packages or tours, we may ask for relevant health information to ensure your safety and suitability for the activity. This information is collected with your explicit consent and handled with the utmost care.
• Travel Preferences and Feedback: Information about your travel preferences, dietary requirements, special requests, and feedback on our services helps us tailor your experience and improve our offerings.
• Booking and Transaction Data: Details related to your bookings, payments made, and services purchased from Aurora Geysers.
• Technical Data: When you visit our online platform, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring pages, and dates/times of access. This helps us understand how our site is used and to improve its functionality.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

The information we collect is used for various purposes, primarily to provide and improve our tourism services:

• To process and manage your tour bookings, accommodation, and transportation services.
• To communicate with you regarding your bookings, inquiries, and to provide customer support.
• To personalize your experience and offer services and products tailored to your interests.
• For safety and emergency purposes during tours and travel.
• To send you promotional materials, newsletters, or information about new tours and services that may be of interest to you, with your consent where required.
• To improve our website, services, and operations through analysis of user trends and feedback.
• To comply with legal obligations and regulations.

How We Share Your Information

We may share your information with trusted third parties under certain circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as accommodation providers, transportation companies, local guides, payment processors, and IT support. These providers are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide to us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with other parties with your explicit consent.

International Data Transfers

As a tourism company operating internationally, your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, and secure socket layer (SSL) technology. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR and similar regulations)

Depending on your location, you may have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us:

• Aurora Geysers
• 1470 Summit Drive, Suite 201, Whistler, BC, V8E 0G7, Canada